Our Returns Policy
If you change your mind, please return your products to us within 14 days with proof of purchase.
Any returned items must be in perfect condition and in the original packaging.
If you return your items within the 14-day period, we’ll process a full refund back to your original payment method.
Late Returns
If after 28 days, we have not received your return, then unfortunately we will not be able to refund you.
How to Return
Online purchases can be returned to us via mail.
What Can't Be Returned
These products can only be returned if they’re faulty or not as described:
- Purchases received over 14 days ago
- Items you’ve opened or unsealed, other than where necessary to inspect
- Items without the original packaging or labels
- Items or packaging in poor condition
- Items that contain your personal data or have been registered with the manufacturer
- Live plants and trees, including seasonal items
- Products made or customized to your specifications
- Personalized products
- Opened gift cards
- Products that can't be returned for hygiene reasons:
- Opened or used beauty products
- Personal care items (e.g., electric razors, breast pumps)
- Lingerie briefs, underwear, and stick-on bras
- Swimwear
- Bedding
If you return products that are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund or exchange. Please keep your receipt or order confirmation.
How You'll Be Refunded
You’ll receive a refund within 14 days of returning the item to the same payment method you used. For items bought with gift cards, we’ll send an e-gift card to the email address used for the purchase.
None of the above exclusions affect your statutory rights, in particular your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. More information on your rights under Consumer Contracts Regulations 2013.
Price Drop Refunds
If you buy an item from us and we lower the price within 35 days of your purchase, you can submit a claim for a price drop refund.
Issues with Your Return
You should receive your refund within 14 days of sending the item back. It can take up to seven days for it to reach our returns centre. We’ll then check and process your return within two days, and send you an email confirmation. Your refund should appear in your account within five days.
If you haven’t received your refund within 14 days of sending it, please contact us.
We don’t take responsibility for items returned by mistake. If you realize you’ve returned an item in error, please contact us immediately with the order details.